QualityMetasphere is dedicated to satisfying our customers’ requirements by understanding and meeting our customers’ expectations through the fulfilment of our commitments.
At Metasphere, quality is at the forefront of product development and throughout the life of each and every product. We recognise that requirements change, trends change, technology changes and so do demands and to this end we have adopted a culture of continual improvement throughout the organisation.
Metasphere uses quality practices based on ISO9001:2008, but for us quality is not about standards it is about the way we work, because at the end of the day the quality of our product directly affects the quality of yours.
Metasphere’s specific quality objectives are as follows:
- To deliver all products and projects to agreed timescales and to the satisfaction of the customer
- To provide maintenance services to agreed service level targets and to the satisfaction of the customer
- To continually reduce the number of software faults reported by customers
- To continually increase the reliability of hardware delivered to customers
- To continually enhance the capabilities of products that are sold so that customers can reduce their ongoing cost of ownership
- To take, identify and implement corrective actions so as to learn from mistakes.
Metasphere’s Management System communicates to our customers and staff the way in which we work. The primary aim of the Management System is to enable us to achieve our commitment to satisfy our customers’ requirements, by
- Use of our project and programme management experience
- Use of a practical mix of new and proven techniques and technologies
- Constant development of our staff and management expertise
- Our commitment to the continual improvement of our processes.
Registration to international standards for management systems is a key part of Metasphere’s quality policy and is a means of using best practice to:
- By listening to our customers and developing quality systems it allows us to retain customer loyalty and grow our mutual businesses
- Streamline processes, reducing errors and wastage and therefore increase profitability
Metasphere aims, through this Management System, to comply with the following international standards:
- ISO 9001:2008 - Quality systems - Model for quality assurance in design, development, production, installation and servicing
- ISO 14001:2004 – Environmental management systems.
- ISO 27001 - Information technology. Security techniques. Information security management systems.
Metasphere is a supporter of open telemetry systems that allow clients to select the most appropriate technological mix for their system. This is demonstrated by the significant investment Metasphere has made in the WITS protocol over the last 5 years and is proud to be a WITS Founder Member.
Metasphere systems and products can be procured through the Achilles procurement portal. Metasphere is UVDB Verify certified.
