Metasphere Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone – 441737846100
Email – sales.telemetry.uk@grundfos.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
We collect or use the following information to comply with legal requirements
- Name
- Contact information
- Identification documents
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Our lawful bases for collecting or using personal information for legal requirements are:
Where we get personal information from
How long we keep information
| Dept | Type of Documents | Retention years |
| Administration | Leases, maintenance contracts etc. | 6 |
| Operations | Sales Orders, customer & Supplier agreements, Purchasing, Repairs etc. Environmental, Health and Safety and Quality documentation and certification will be retained for a minimum of 2 years. This will include waste transfer notes, and any other relevant certification. | 6 |
| Engineering | Schematics, drawings, technical reports, code, user collateral, product testing | 6 |
| EEE technical documentation, RoHS, CofC, Atex compliance documents to be retained for a minimum period of 10 years, in accordance with the 2019 directive amendment. | 10 |
| Finance | Supplier, Customer, Payments and Receipts, Payroll, Finance Reporting, Audits. | 6 |
| HR | Staff records documents and information (min 2 year’s legal requirement). EU Settlement Scheme – right to work, held for duration of employment plus two years. | 6 |
| Medical | Medical Records documents and information will be maintained for the minimum period recommended by HSE & other directives currently 40 years | 40 |
| Business Management system | Business Management System, updates, associated records, and information (Hardcopy and/or electronically). Includes Quality, Environmental, Health & Safety, Atex and Information Security. | 10 |
| Sales & Marketing | Marketing materials, Proposals, Tenders, proposals, and price lists. | 6 |
| Patents | Patents or licencing for inventions etc will be retained indefinitely. | Indefinitely |
Who we share information with
Others we share personal information with
- Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal data.
- Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
16 July 2024
